The item you return will need to arrive in its original condition: unworn, unwashed, undamaged and with the swing tags attached. It needs to have been assigned a Return Authorisation Number (RMA), and lodged for return within seven days of you receiving the item originally. Once we confirm this, we will begin arranging your store credit or refund. Items that don’t meet these criteria may be sent back to you. Your returned items remain your responsibility until we receive them; we cannot take responsibility for returns that are lost or damaged in transit.
Timeframe for refunds/store credits
We can usually finalise store credits and initiate full refunds within 24 hours of receiving your return. With refunds, the method will be the same as that used when making your payment at our online checkout. The time required to process a refund depends on the financial institution involved and may take up to 10 business days.
We produce in limited numbers, and cannot guarantee the item you require will be in stock when your return arrives. For this reason, we suggest you first purchase the desired item, then return the unwanted item for a full refund or store credit.
Cancellations and order amendments
Once you place your online order, we are unable to cancel payment; add, remove or change items, or add or remove coupon codes or discounts. However, there may be a brief window during which you can change the delivery address. If you are aware of an error, please contact us immediately and we will do our best to help.
Should you have any questions
As always, we're here to help. Contact us via email or call during business hours (AEST)on (+61) (0)409 215 418.